- Please contact us at firstname.lastname@example.org for assistance to process your return. Please include your order number in your email.
HOW TO RETURN
Returning your products with us is easy. Please follow these steps:
- To create a return, please contact us at email@example.com and request a return.
- Once your return is approved, pack your products. Pack your item(s) in the original packaging when possible. Make sure the parcel is safely sealed.
- Our team will provide you a pre-paid return shipping label. Please apply this label to the sealed parcel.
- Once your returned products have been checked and inspected at our collection center, you will be notified. The refund for the returned items will be received via the same means you used to make your purchase. Refunds usually take up to 8-10 working days to appear on your statement, after you have been notified by our collection center that your return has been accepted.
All products purchased on the Website may be returned within 14 days. You need to inform us of your intention to return the product(s) within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you).
Returned products must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund incomplete returns or products that have been worn or washed.
If the products have deteriorated due to more extensive use, we reserve the right to send the product back to the shipper.
Please note that we have up to 30 days of time to complete the refund payment, starting from the day in which we receive your return at our collection center. We will do our best to refund your money as soon as possible within the 30 days.
Refund payments to credit cards/PayPal accounts normally take up to 5 days from the moment in which we receive the return at our collection center.
For international orders (orders outside the United States), you will not be refunded for the cost of shipping. In order to get a full refund (excluding shipping costs), it's important that we receive the goods in the same state in which they were received. The returned product has to be complete, unworn, unwashed and with all the product labels intact.
To protect your purchase, garments and accessories are tagged and refunds will only be offered if this tag remains attached when returned. Returns for these items received without the tag attached will either be exchanged or returned to the customer.
To return your jacket, shoes, backpack, briefcase, or duffel bag please wrap carefully in the original CADOGAN dust bag and box to prevent any damage during shipping. When examining your article please be mindful not to scratch or mark the product.
Colognes may not be returned unless in original sealed wrapping.
If your payment was made with a gift card and credit card we’ll refund your gift card first.
Make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible. Each order you would like to return has to be packed separately, for a fast and smooth return processing.
Returns by hand to the collection center will not be accepted due to security reasons.
DELIVERY OF DAMAGED ITEMS
Please contact our service department immediately in case you receive damaged items. These items are going to be accepted as a return and exchanged/refunded. Please follow the usual return procedure when sending these goods back. You will have the possibility to choose the reason why you are sending them back directly in the return-form.
Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.
You can return any product that you are not fully satisfied with. As soon as your returned parcel reaches our collection center, an e-mail notification will be triggered and your refund will be issued.
If you would like another product, color or size, please place a new order.